What methods of payment do you accept?
We accept all major debit and credit cards from customers in every country and PayPal.
Why do you need a contact number?
We will only use your contact number if we need to speak to you regarding your order. We will not pass on your telephone number to any third party, except our distribution company for delivery information.
I have a problem with my order – what should I do?
Our friendly customer service team are available 0930 – 1430 Monday to Friday (UK time), excluding UK Bank Holidays. You can contact them via email, [email protected] . Please ensure you include your order number in all correspondence.
What are your Sustainability and Ethics policies?
You can view our full policy here, but should you have any further questions please do not hesitate to contact us at [email protected]
Delivery
How long will it take for my order to arrive?
All orders placed before midday Monday to Friday (excluding UK Bank Holidays) are dispatched the same day unless otherwise stated on our website.
Our parcels are sent with Royal Mail. All timescales given are approximate and are from time of dispatch not order.
UK Standard: 2-4 working days
Express Delivery: 1 working day (excluding weekends)
My order hasn’t arrived – what should I do?
If 15 working days have passed and your order hasn’t arrived, please email [email protected] with your order number so we can investigate this for you.
Returns
I’d like to return an item – how do I do this?
You must complete our online Returns form or notify us within 14 days from delivery date. You then have up to 14 days to return the item(s). Our Returns Policy can be found here.
I’d like to an exchange an item.
As per our Returns Policy we are unable to offer exchanges, but you are able to return the item for a refund. Our Returns Policy can be found here.
I’d like to return a gift I’ve received.
We can refund to Gift Voucher for items received as a present, if they fall within our Returns Policy. Please contact [email protected] and we will assist you. Our Returns Policy can be found here.