Apply for a Refund

How to return

Please read our returns policy to ensure your return is eligible and then follow these steps to start the process:

1. Go to Orders (which can also be found under ‘My Account’). If you checked out as a Guest, please email [email protected] with your Order Number and reason for return.
2. Find the order you would like to return and click the ‘View’ button
3. Find the item you wish to return and click the ‘Ask for a refund’ button
4. Complete our online returns form in full.
5. Once authorised you will receive an email detailing your return details. If you haven’t received this within 24 hours (Monday to Friday excluding UK Bank Holidays), please check your spam folder.
6. Securely package up your order with your returns paperwork inside. We suggest that you post your order using a trackable service and we are unable to accept responsibility for any parcels that do not reach us.
7. Once received by our Returns Team your refund will be issued within 14 days